Policies – Alamenti | Sofas & More
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Supply Terms

These terms of the offer for sale (“Supply Terms”) apply to products purchased via www.alamenti.com which is a website managed by ALAMENTI FURNITURE PRIVATE LIMITED, a company incorporated under the Companies Act, 1956, (“Company” or “Alamenti” and its successors and assigns).




  • This Website is a platform that facilitates the online sale and purchase of merchandise and services.
  • You should take all responsibility for your own actions in utilizing the Products purchased by You and Alamenti shall not be liable for any such action.
  • You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
  • Alamenti shall not be responsible for any deficiency in payment of consideration payable towards the Products purchased on the Website.


Alamenti enables Sale & Shipping for all the products on the Website as per the company’s policy, which may be changed from time to time.

We try our best to deliver products exactly the way they appear on the site. However, the nature and tendency of natural wood-based products is that each piece of furniture is unique in its own way. Alamenti hereby disclaims any Guarantees of exactness of the finish, colour, shade or appearance of the final product ordered by the user. The quality of any products, services, information, or other material purchased or obtained by you through our Website may differ with your expectations. In the case of any significant material damage to the Product, the customer must inform to the delivery person & send photographic evidence of the damaged product via email to support@alamenti.com at the time of delivery receipt of the Product. Alamenti will review the evidence, and take necessary action as per terms of Warranty & Replacement.

In case, you receive a damaged Product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at support@alamenti.com


www.alamenti.com offers this platform that facilitates the sale and purchase of merchandise. The purchase of products and services shall be governed by the Terms of Use.

Alamenti has the right to change or discontinue any Service at any time, without notice. Alamenti may add or modify the procedures, modes, processes or conditions of purchase at any time.

Pricing Information

Prices for products are described on our Website and are market perceived prices. All prices are in Indian rupees and may change at Alamenti`s discretion.

In the event a product is listed at an incorrect price due to a typographical or any other error on any page on the website, Brochure, Promotional material or any other electronic or hard copy document, Alamenti will have the right to refuse, cancel, modify, or take any action it may consider appropriate to address the error for any inquiry, quotation, purchase order or orders placed for products listed at the incorrect price, regardless of whether an order confirmation has been sent or not, and/or any payment has been made or not. If one or more payments have already been made and your order is confirmed, accepted, refused, cancelled, or modified in such a case of incorrect price, or for any other reason, company will refund any payment or payments you have already made for such item or items will not be shipped due to the non-validity of the purchase order or orders.

In no event shall Company be liable to ship the product to the customer at the in accurate price or under any adverse business condition that can compromise other business factors. If we discover such errors, they will be corrected on our system using best efforts on the part of the company, and the corrected price or other information will be notified to you, and will be applied to your purchase order or orders.

The prices advertised on this site are for online orders. Prices and the availability of Items are subject to change without notice. Any prices used on this site may not be indicative of the actual selling prices in your area.

Alamenti provides You the possible lowest rates on Products You buy via this Website. However, Alamenti does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You.

Bank details

While shopping with Alamenti you agree to provide correct and accurate Credit / Debit card details to the approved payment gateways. You shall not use the Credit / Debit card that is not lawfully owned by you. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your Credit / Debit card details. Alamenti expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your Credit / Debit card.

Installation / Assembly

Please follow on Assembly Guideline on the website. Any damages incurred during such activity undertaken by your representative shall be excluded from Warranty norms.

Warranty / Claims & Representations

You shall avail the Five Year Warranty including One-year manufacturing defect which includes service with FOC material input and rests Four years Warranty limited to the only service excluding any material input.

Rectification of the damaged products in terms of replacement or repairs of the damaged part of the product will be done within a period of 30 days from receipt of the intimation through email or phone mentioned herein.

Warranty does not cover the replacement of the products. You shall agree and undertake not to claim replacement of the products at any time on acceptance of the product.

This Limited Warranty does not cover user’s damage which includes but not limited to physical damage to the products, negligence, cuts, violation of the user’s guide any external damages to the products while shifting by self or by your representative and any other damages apart from manufacturing damage.

Warranty program is limited for Five years from the date of Invoice of the products. This Warranty program is revocable any time at fullest discretion by Alamenti.

Under the said Warranty Term Alamenti shall provide free repair services in regard to any malfunction or defect to the goods/material caused arising within One year from the date of Invoice. For the remaining Four years from the date of expiry of the First year, Alamenti shall only be liable to provide repair services in regard to any malfunction or defect to the goods/materials, at the cost to the customer including component cost.

Repair and rectification work shall be done on the basis of the volume of the work; if in the event, repair is of minor in nature, the same shall be done at your place. In the case of major rectification work, the product has to move to our branch Service Centre. Necessary charges shall be applicable for the same.

An estimated time period for Repair/Replacement of the damaged part shall always subject to availability of the particular part in warehouse of the Alamenti.

Warranty will be governed by the Terms & Conditions as mentioned on the Invoice.

Alamenti does not provide Warranty on the following goods/material arising out of /due to any defects (of whatsoever nature).

On any goods or material sold on specific discounted rates as notified by Alamenti at Time of sale.

All cost pertaining to Transportation and Insurance during the transit of goods/Materials from Alamenti authorised Service Centre to the Customer’s Site/Premises under the said Warranty Term shall be borne by the Customer as per the Invoice raised by Alamenti.

Alamenti reserves the right to reject any Warranty Service during the Warranty Term, if in its sole opinion, Alamenti finds that the Customer has not compiled/adhered to the User Manual/Instructions provided to the customer at the time of Sale of such goods/Materials.

Exchange / Return / Cancellation Policy

Exchange is possible in case, you receive a damaged product and depending upon the type of damage we shall send necessary parts / replacement or send our expert technicians to assess and fix the issue.

We cannot offer any Return/Refund or cancellations of any kind furniture once delivered in good condition & satisfactory mode.

We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.

In case of cancellation of booked item we will refund the Advance amount deducting order processing charges.

Alamenti Shall not be responsible for damage or theft of goods after the delivery of the same at your site.

Alamenti‘s responsibility ceases after the Product is delivered on the ground floor of customer`s premises.

If the complaint is frivolous or baseless, Alamenti reserves the right to take legal actions against You and You will be solely liable for all costs incurred by Alamenti in this regard.

In order to return any Products, you are required to comply with the below mentioned conditions, viz:

You should inform receipt of a Damaged/ Defective product/service at the time of delivery. If you are unable to do so Alamenti shall not be held liable for the failure to replace the order.

Products should be unused.

Products should be returned in their original packaging along with the original Price tags, Labels, Barcodes, User manual, Warranty Card and Invoices etc.

The returned Products are subject to verification and checks by Alamenti in order to determine the legitimacy of the complaint/ return. If the claim is not legitimate, you will be required to bear the shipping costs for the product.

If the Product can be repaired by our Branch outlet, Alamenti will get the same repaired and send it back to you.

A promo code, once used shall not be refunded in case of cancellation of order either by customer or Alament.

Indemnity & Liability

You agree to indemnify, defend and hold harmless to Alamenti from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Alamenti in that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, Warranty, Covenant or Agreement made or obligation to be performed by you pursuant to these Terms.

In no event shall Alamenti, its Officers, Directors, Employees, Partners or Vendors be liable to you, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Alamenti has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with Your purchase of the products and services here.

Governing law

These Supply Terms and the relationship between You and Alamenti shall be governed in accordance with the laws of India without reference to conflict of laws principles.

The Terms and all transactions between You and Alamenti shall be governed in accordance with the laws of India without reference to any conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Kolkata.

Alamenti Furniture Pvt Ltd. Shall introduce various Offers, Schemes or contest at different times and Alamenti reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes introduced in market from time to time.

While participating in the contest you hereby agree to release Alamenti from any claim or demand, including but not limited to reasonable attorney’s fees or arising out of or related to your participation in the said contest.

Promotion / Offer / Sale

These terms apply to offer for SALE of products via www.alamenti.com


  • Alamenti has the right to change or discontinue any Offer/SALE/SCHEMES at any time.
  • Alamenti shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the promotions and offers.
  • The mentioned offer is valid only for online SALE through www.alamenti.com
  • The prevailing discount is valid only for the notified period or until stocks last and No extensions will be possible on the offer.
  • The offer is applicable on any number of purchases made until the last date mentioned.
  • It is not possible to modify the order on which offer has been applied.
  • Existing orders cannot be cancelled in an attempt to avail the other offer. This offer is valid only for subsequent purchases.
  • No two offers can be clubbed for the purchase of the same product at a time.
  • Gift vouchers and promo codes shall be redeemed within the specified period and set category as mentioned.
  • Products will be delivered to you as per the delivery date mentioned on the order confirmation email.
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